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  • When will the product be shipped?
    Usually ships within 2-4 business days. If you are in a hurry, please fill in the remarks column or email us and we will do our best to accommodate you. *Delivery arrangements will be made after payment is confirmed by bank transfer. If you are in a hurry, we recommend paying by credit card. Also, if there are items to be checked such as omissions at the time of ordering, we will contact you and arrange shipping after confirmation.
  • When will the ordered products arrive?
    Usually ships within 2-4 business days. We will notify you by e-mail after the shipment is completed. Kyushu, Chugoku/Shikoku/Kansai... 1-2 days after shipping Chubu/Kanto, Tohoku, Hokkaido/Okinawa... 2-3 days after shipping *Delays may occur in some areas (such as remote islands).
  • What are the payment methods?
    We accept payment by credit card and bank transfer. *In the case of bank transfer, shipping will be arranged after payment is confirmed. If you are in a hurry, we recommend online payment. *Credit card payments cannot be used when ordering by phone or fax.
  • Can I return the product?
    We will promptly replace the defective product or the incorrect product delivered at our expense. Please contact us first. However, as this is a food product, we do not accept returns for personal reasons.
  • What is the "Frequently Asked Questions" section?
    Use the Frequently Asked Questions section to get quick answers to frequently asked questions like "Where can I deliver to?", "What are your hours of operation?", and "How do I book a service?". It also helps users navigate the site and improve the SEO of the site.
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