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When will the product be shipped?Usually ships within 2-4 business days. If you are in a hurry, please fill in the remarks column or email us and we will do our best to accommodate you. *Delivery arrangements will be made after payment is confirmed by bank transfer. If you are in a hurry, we recommend paying by credit card. Also, if there are items to be checked such as omissions at the time of ordering, we will contact you and arrange shipping after confirmation.
When will the ordered products arrive?Usually ships within 2-4 business days. We will notify you by e-mail after the shipment is completed. Kyushu, Chugoku/Shikoku/Kansai... 1-2 days after shipping Chubu/Kanto, Tohoku, Hokkaido/Okinawa... 2-3 days after shipping *Delays may occur in some areas (such as remote islands).
What are the payment methods?We accept payment by credit card and bank transfer. *In the case of bank transfer, shipping will be arranged after payment is confirmed. If you are in a hurry, we recommend online payment. *Credit card payments cannot be used when ordering by phone or fax.
Can I return the product?We will promptly replace the defective product or the incorrect product delivered at our expense. Please contact us first. However, as this is a food product, we do not accept returns for personal reasons.
What is the "Frequently Asked Questions" section?Use the Frequently Asked Questions section to get quick answers to frequently asked questions like "Where can I deliver to?", "What are your hours of operation?", and "How do I book a service?". It also helps users navigate the site and improve the SEO of the site.
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